Shipping & Return Policy
Thank you for your interest in artworks by Sophia Wallace.
Our Contact Information
If you have any requests or questions, please contact us by e-mail at firstname.lastname@example.org.
All art that is in stock will be shipped by priority mail from Brooklyn, NY once a week. It should arrive within 7-10 business days in the US and within 2 weeks for international orders, depending on customs. UK customs seems to take longer. If an order is placed for an artwork that is still in production, it may take up 30 days to ship.
Shipping Charges and Sales Tax
We are required to charge sales tax on goods that are billed and shipped to our customers within the state of New York. The tax rate is 8.875%. Shipping fees are not refundable.
We ship internationally via USPS flat rate international. The purchaser is responsible for any import duties, VAT, or tariffs that are required upon arrival in the purchaser's country. Depending on the delivery location, country, and order size, an order might be subject to import taxes imposed by the country of delivery. If your country does have taxes on imports, these import taxes are not covered by the postage charge and customs will require you to pay the tax in order to receive your package. Unfortunately we have no way to get around this.
Returns and Exchanges
Please check the contents of your order immediately upon delivery. If for any reason, you are not satisfied with your purchase, you can return the item or exchange it for the purchase price. The shipping fees will not be refunded. If you wish to return an item, please notify us within 7 business days following receipt of the item. You can do this via e-mail at email@example.com. Please give us your order number with your request. For a refund or exchange, the item must be returned in unused, sellable condition. Please note that the customer will be responsible for paying for all return shipping costs.
When you purchase from Sophia Wallace, you understand that you are buying handmade artworks and therefore there will be some discrepancies among like items. While we strive to be error-free, there maybe typographical errors, inaccuracies or omissions in any part of this website, artist and product descriptions, pricing and availability. We reserve the right to correct or update any error at any time without notice, including after you have submitted your order. We do our best to depict product colors accurately, but please be aware that colors may appear differently depending on the monitor on digital device. Therefore, we cannot guarantee the accuracy of colors shown in the photos.